Cancellation & Refund Policy
1. Order Cancellation
Orders can be cancelled within 24 hours of purchase for a full refund.
After 24 hours, your order may have already been processed or shipped, and cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible at contact@sainsauf.com with your order number and details.
2. Returns & Refunds
We want you to be completely satisfied with your purchase.
Returns are accepted within 14 days of delivery, provided that:
Items are unused, unworn, and in their original packaging.
All tags and labels remain attached.
Once your return is received and inspected, a refund will be processed to your original method of payment.
Please note: return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
3. Exchanges
We are happy to offer exchanges for size or color within the return period, subject to product availability.
If the desired item is unavailable, a refund or store credit may be issued instead.